We want you to be satisfied. This policy explains when refunds apply. For subscriptions, our merchant of record Paddle processes refunds in line with this policy.
1. Software subscriptions (GBP Analyzer and other SaaS)
- You may request a full refund within 14 days of your first payment if you're not satisfied — a money-back guarantee on the initial charge.
- After that, you can cancel anytime to stop future billing. Cancelling stops the next charge; the current and past billing periods are not refunded and partial periods are not pro-rated.
- Access continues until the end of the period you've paid for.
2. Services and project work (websites, SEO, digital integration)
- Because this is custom work reserving our time, the 50% deposit is non-refundable once work has begun.
- If you cancel before work begins, you're refunded any amount paid, minus any third-party costs already incurred on your behalf.
- Milestone payments already delivered and approved are non-refundable.
- Monthly SEO/maintenance is paid per month; cancel anytime before the next cycle to stop the next charge. The current month isn't refunded once the work has started.
3. How to request a refund
Email support@azzetech.com with your order details and reason. For Paddle subscription purchases, you can also request via the receipt Paddle emailed you.
4. Processing
Approved refunds go back to your original payment method. Timing depends on the provider (card/PayPal refunds are typically a few business days; Paddle-processed refunds follow Paddle's timelines).
5. Chargebacks
Please contact us first — we'll almost always resolve it faster than a dispute.